Privacy policy

Last Updated: September 24, 2026

At AHWA Balance+, we respect your privacy and are committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

When you place an order or contact us, we may collect information such as:

  • Full name
  • Phone number
  • WhatsApp number
  • Delivery address
  • City and postal code
  • Order and purchase details
  • Information you provide when contacting our support team

We may also automatically receive certain technical information when you browse our website, such as device type, browser information, IP address, and pages visited.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm Cash on Delivery orders
  • Contact you regarding your order
  • Provide customer support
  • Respond to questions and requests
  • Improve our website and shopping experience
  • Prevent fraudulent or unauthorized activity
  • Comply with applicable legal requirements

3. Cash on Delivery Orders

For COD orders, we may use your name, phone number, and delivery information to confirm and fulfill your order.

Our team may contact you through phone or WhatsApp when necessary to confirm order details.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as delivery and courier companies, when required to process and deliver your order.

We may also disclose information when required by law or when necessary to protect our legal rights.

5. Payment Information

AHWA Balance+ currently offers Cash on Delivery for eligible orders within Pakistan.

If additional payment methods are introduced in the future, payment information may be processed through the relevant third-party payment provider according to its own privacy and security policies.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better shopping experience.

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Data Security

We take reasonable measures to protect the personal information we collect against unauthorized access, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

8. Your Privacy Choices

You may contact us if you have questions about the personal information we hold about you or if you want to request assistance regarding your information.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us through WhatsApp:

WhatsApp: +92 310 6263239

Support Hours: Monday – Friday
9:00 AM – 5:00 PM

AHWA Balance+
Scoop. Mix. Enjoy.