Refund policy

At AHWA Balance+, we want you to receive your order in good condition. If you need to request a return, please review the policy below.

1. Return Request Period

Return requests must be submitted within 3 days of receiving your order.

Requests submitted after 3 days may not be accepted.

2. Eligible Food Product Returns

Because AHWA Balance+ products are food products, returns are accepted only when the product is:

  • Unopened
  • Unused
  • Completely sealed
  • In its original condition

For hygiene and product-safety reasons, opened or used food products cannot be returned.

3. Wrong or Damaged Products

If you receive:

  • The wrong product, or
  • A product that arrives damaged

you may be eligible for a replacement or refund.

Please contact us as soon as possible after receiving the order so we can review the issue and assist you.

4. Return Request

To request a return, contact us through WhatsApp:

WhatsApp: +92 310 6263239

Please provide your order number and relevant details about the return request.

For damaged or incorrect products, we may request photos or other information to verify the issue.

5. Replacement or Refund

For an approved wrong or damaged product claim, AHWA Balance+ may provide a replacement or refund, depending on the circumstances and availability.

Refunds, where applicable, will be processed after the return/claim has been reviewed and approved.

6. Important Information

  • Return requests must be made within 3 days of delivery.
  • Opened or used food products are not eligible for return.
  • Products must remain unopened and sealed for a standard return.
  • Wrong or damaged products may qualify for replacement or refund after verification.
  • All return requests are subject to review and approval.

7. Contact Us

For return, replacement, or refund assistance, contact us on WhatsApp:

WhatsApp: +92 310 6263239

Support Hours: Monday – Saturday
9:00 AM – 5:00 PM

AHWA Balance+
Scoop. Mix. Enjoy.