Terms of service

Last Updated: September 24, 2026

Welcome to AHWA Balance+. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

1. General Terms

By using this website, you confirm that you are legally able to enter into an agreement and that the information you provide is accurate and complete.

AHWA Balance+ reserves the right to update, modify, or discontinue any part of the website or its services without prior notice.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on our website are accurate.

However, product colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change product availability or pricing when necessary.

3. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to accept, reject, or cancel an order when necessary, including in cases involving incorrect information, product availability, or suspected fraudulent activity.

For Cash on Delivery orders, we may contact you through phone or WhatsApp to confirm your order before dispatch.

4. Cash on Delivery

AHWA Balance+ currently offers Cash on Delivery (COD) for eligible orders within Pakistan.

Customers are responsible for providing accurate delivery information and being available to receive and pay for their order.

The full order amount must be paid to the authorized delivery representative at the time of delivery.

5. Pricing and Promotions

All product prices displayed on our website are subject to change without prior notice.

Promotional offers, discounts, and bundle prices may have specific conditions and availability periods.

We reserve the right to modify or end promotional offers at any time.

6. Shipping and Delivery

We aim to process and dispatch orders as efficiently as possible.

Estimated delivery times may vary depending on the customer's location, courier availability, weather, holidays, and other circumstances beyond our control.

For current orders, estimated delivery is generally 2–3 days, depending on location and courier availability.

7. Order Cancellation

If you need to cancel or modify an order, contact us through WhatsApp as soon as possible.

Once an order has been dispatched, cancellation or modification may no longer be possible.

8. Returns and Refunds

Returns and refunds are subject to our applicable Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

9. Product Use

AHWA Balance+ products are intended to be used according to the instructions provided with the product.

Customers are responsible for reading product information and following the recommended serving and storage instructions.

AHWA Balance+ products are not intended to replace a balanced diet or professional medical advice.

10. Intellectual Property

All content on this website, including text, graphics, images, logos, designs, product information, and branding, belongs to AHWA Balance+ or its respective content providers.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with website security or functionality
  • Submit false or misleading information
  • Attempt to gain unauthorized access to any part of the website
  • Use our website or content to harm AHWA Balance+ or other users

12. Third-Party Services

Our website may use third-party services such as payment, shipping, analytics, or technology providers.

Your use of those services may also be subject to the terms and policies of the respective third parties.

13. Limitation of Liability

To the extent permitted by applicable law, AHWA Balance+ will not be responsible for losses resulting from circumstances beyond our reasonable control, including courier delays, technical problems, interruptions, or events outside our control.

14. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date.

15. Contact Us

If you have any questions regarding these Terms of Service, contact us through WhatsApp:

WhatsApp: +92 310 6263239

Support Hours: Monday – Friday
9:00 AM – 5:00 PM

AHWA Balance+
Scoop. Mix. Enjoy.